Live Chat Guidelines

Chat Guidelines and Rules:

The Dyfi Osprey Project Live Chat relies on trust and is not moderated 24 hours a day, we simply don't have the capacity to do that. DOP staff sometimes appear in red and many of our volunteers also log in and act as part time moderators.

The Live Chat is a place to learn and engage with other people. It is intended to be a friendly and enjoyable place to visit. Unfortunately, this trust has been abused recently by a tiny minority of people which makes it less enjoyable for everyone else. Montgomeryshire Wildlife Trust has invested a lot of effort, time and money in the Live Chat, we need to make sure that regrettable and unwelcome comments are kept to the bare minimum.

Please find the 12 points below as general rules and guidelines of how to post comments on the Live Chat.
They are not exhaustive, but should be followed as a general steer.


1. Please be kind and respectful – Towards other chat users, other organisations, moderators and the Project.

2. No swearing or inappropriate language. The chat is open to people of all ages.

3. Avoid sensitive subjects. Discussions on reglion, politics, ethics are likely to trigger arguements that are not needed on this platform.

4. Never give out personal information about yourself or anyone else.

5. Please do not give out information or allude to other nests of ospreys which are not in the public domain, or any bird that is protected by law (most of them)

6. Stay on topic. This is a chat about ospreys and wildlife, particularly the Dyfi. We all like to hear news from other nests but please keep this limited and make it clear you are discussing another nest to avoid confusion.

7. If you ask a question and it gets missed, please don’t be put off. Wait until things quieten down or you spot a Moderator who should be able to answer.

8. Welsh language – we welcome the use of welsh language on this chat but we may not always have a welsh speaking moderator online. Please do not be offended or become confrontational if you are answered in English.

9. If comments are deemed to be a problem they will be removed by moderators. This is done at the moderators descretion. If this happens repeatedly you may receive a warning or be removed as a chat user. This action can be permenant or reviewed after a cooling down period.

10. Many of our moderators are volunteers. Any abuse directed at them will not be tolerated.

And Finally..

Remember that hundreds of people post on the Chat. Most of them have never met each other.

Compared to face-to-face communication we’ve had for millions of years, we’re missing visual cues such as body language and voice intonation. Digital communication is a recent human development and written words can much more easily get misinterpreted.

Please understand that not everyone will get along and not everybody will agree with everybody else. For this to work we need to be understanding and tolerant of one another - more-so that we would be normally when we meet each other. Be kind and respect each other. 

We hope that you enjoy your experience on the Live Streaming and Chat, but if you have any comments or have a bad experience, please let us know via the Contact Us page. We will try and deal with your concern as quickly as possible.